Multi-LLM Gateway & Smart RAG
Provide your virtual assistant with the cognitive power of modern LLMs. Train your bot on your specific resort information sheets.
- Multi-LLM Integrator Switch dynamically between OpenAI GPT, Google Gemini, and Anthropic Claude. Enter your own API keys for total pricing control.
- Retrieval-Augmented Generation (RAG) Injects hotel policy files, spa brochures, restaurant menus, and coordinates into vector databases. The AI replies accurately without making up details.
- Personalized Greetings Welcomes arriving guests automatically over WhatsApp upon PMS check-in records, sharing Wi-Fi connections and digital portal keys.
AI Concierge
Hello Mr. Cetin! Welcome to GuestPrime Resort. I am your AI concierge. How can I help you today?
What time is breakfast served?
Breakfast is served at the Main Restaurant on the Ground Floor from 07:00 to 10:30. Would you like me to book a table for tomorrow?
Orchestration Ticket Logs
Active SLA
Ticket Target:
Maintenance Dept
Issue Description:
Room 205 - AC Warm
Priority level:
High Priority
Remaining SLA Limit:
18:42 Min
Intent Extraction & SLA Ticketing
Turn casual messages into clean, actionable business workflows. The AI reads between the lines, flags requests, and starts timers.
- Semantic Request Capture When a guest texts "My room is freezing" or "I need fresh pillows", the system detects the service intent automatically.
- Priority SLA Timers Creates a ticket for the target department (e.g. Maintenance, Housekeeping) and initiates an automated SLA warning countdown.
- Automatic Resolution Notifications Pings the guest once staff marks the ticket resolved, asking if their issue was addressed successfully.
Live Translation & GDPR/KVKK Privacy
Communicate without borders while securing sensitive customer databases under GDPR and KVKK rules.
- Real-Time Translation Hub Enable guests to write in Russian, German, or Arabic. The staff sees and responds in Turkish or English. Messages are auto-translated.
- Customer Phone Number Masking Secures customer data. Phone numbers are dynamically masked on the panel interface (+90 53*** *** 12) for unauthorized roles.
- Departure Data Teardown GDPR compliance automatically cleans active chat sessions, caches, and details when guests check out.